Website and text chat
Replies on your site, by text, and in Instagram and Facebook messages, day or night.
See it handle a real job.
What it does
- Answers questions on your website instantly
- Replies to texts and Instagram and Facebook messages
- Books or hands over with the full conversation
How it works
Answers hours, service area, what's included and how to book, then books or hands the conversation to your team with everything said so far.
When it makes sense
Visitors leave your site with questions, and messages wait until someone is free.
CustomerHi, do you have anything Saturday for a cut and color?
Pinn agentHi, I'm the salon's AI assistant. Saturday has openings with Maya at 10:00 am and Jordan at 1:30 pm. Would one of those work?
Customer1:30 with Jordan, please.
Pinn agentGreat. What name should I put the booking under?
CustomerSam Lee.
Booked Sat 1:30 pm cut and color with Jordan in Vagaro
Pinn agentYou're booked with Jordan on Saturday at 1:30 pm, Sam. If you need to move it, message us here.
What you get.
- A chat window on your website that matches your brand
- Replies set up for text messages and your Instagram and Facebook messages
- Answers built from your hours, service area, services and booking rules, approved by you
- Booking into your calendar or booking tool, or a hand-off to your team with the whole conversation
- A monthly report on what people asked and what we changed
How we set it up.
- 1
List what people ask
On the plan review call we go through the questions you get most, where messages come in, and when your team wants to take over.
- 2
Write the answers with you
We turn your information into answers you approve, including the topics it should always pass to a person.
- 3
Connect your channels
We add the chat to your website and connect texts, Instagram and Facebook messages, and your booking tool.
- 4
Test, launch and tune
We test it with real questions before launch. After that we review the conversations every month and adjust.
What it connects to.
Any website. Text messages go only to people who asked to hear from you. If a tool you use isn't listed, we check it on the plan review call. See all integrations
Industries it fits.
Teams that use it.
What we measure.
- Conversations, by channel and topic
- Bookings made from chat and messages
- Conversations handed to your team, and why
- Questions it couldn't answer, and what we added
Questions about website and text chat.
Will it make things up?
It answers from the information you approve. When it doesn't know, it says so and passes the conversation to your team.
Can it text people first?
Only people who agreed to hear from you. Every text includes a way to opt out, and when someone opts out, messages stop on every channel.
Will it work on our website?
Yes, it works on any website. We add a small piece of code, or send it to whoever looks after your site.
How does my team take over a conversation?
Your team gets the conversation with everything said so far. The AI steps back as soon as a person replies.