Reviews and reputation
Asks every customer for a review after a job and drafts a reply to every review, for you to approve.
See it handle a real job.
What it does
- Sends review requests after a job, visit or order
- Drafts replies to every review in your voice
- Flags unhappy reviews to a person right away
How it works
It asks at the right moment, by text or email to people who agreed to hear from you, and writes a reply to each new review for you to approve. Unhappy reviews go straight to your team.
When it makes sense
Reviews only come in when someone remembers to ask, and replies sit for weeks.
Job marked complete in Housecall Pro. Customer agreed to texts
Pinn agentHi Mark, this is Northside Heating and Air's AI assistant. Thanks for having us out today. Would you leave us a review? Here's the link. Reply STOP to opt out.
CustomerDone. The tech was great.
New Google review from Mark
Reply drafted in your voice and sent to you for approval
You approved the reply. Posted on your Google Business Profile
A different review mentions a late arrival. Flagged to the office manager right away
What you get.
- Review requests by text or email after each job, visit or order, to people who agreed to hear from you
- A drafted reply to every new review, written in your voice
- An approval step, so no reply is posted until you say yes
- An alert to the person you choose when a review is unhappy
- A monthly report on requests sent, reviews received and replies posted
How we set it up.
- 1
Pick the moment to ask
On the plan review call we choose what triggers a request, like a finished job or a paid invoice, and how it's sent.
- 2
Set your voice and rules
We write sample replies with you and agree which reviews go straight to a person.
- 3
Connect your review sites
We connect your Google Business Profile and the other sites you use, plus your CRM or booking tool.
- 4
Launch and review
Requests start once you approve the messages. Every month we go over what came in and adjust the replies.
What it connects to.
Google Business Profile, Facebook, Yelp, your CRM and booking tool. If a tool you use isn't listed, we check it on the plan review call. See all integrations
Industries it fits.
Teams that use it.
What we measure.
- Review requests sent, by channel
- Reviews received, by site
- Replies drafted, approved and posted
- Unhappy reviews flagged, and what happened next
Questions about reviews and reputation.
Will it post replies without asking us?
No. Every reply waits for your approval before it's posted.
Do you only ask happy customers?
No. We ask every customer who agreed to hear from you after a finished job. Review sites don't allow asking only the happy ones, so we don't filter people out first.
Can it remove bad reviews?
No. It drafts a calm reply for you to approve and alerts your team, so someone can reach out to the customer.
Will you write reviews for us?
Never. Every review comes from a real customer. We only help you ask for them and reply to them.