Terms of Use

Who these terms are with

These terms are between you and Pinn.Media, 550 S Watters Rd, Ste 223, Allen, TX 75013, USA. We, us, and our mean Pinn.Media.

By using the site or the chat, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the site.

Who can use the site

You must be at least 18 to use the site. If you use it for a business, you confirm that you can act for that business.

The Pinn assistant is an AI

The Pinn assistant is an AI, not a person. It runs on Anthropic's Claude. It can misunderstand you, and it can be wrong.

Check anything important with our team before you rely on it.

Plans and estimates are not quotes or advice

Plans, prices, timelines, and savings the assistant suggests are estimates. They are not a quote, an offer, or a promise of any result.

The assistant does not give professional, legal, tax, financial, or medical advice. Talk to a qualified professional about those questions.

A person at Pinn.Media reviews your needs before we send any quote. Nothing is agreed until we confirm it in writing.

Services are under a separate agreement

These terms cover the website only. Any services we provide, such as AI receptionists, chat, automation, custom AI agents, or private AI servers, are governed by a separate agreement signed by you and Pinn.Media. If that agreement and these terms differ, the signed agreement wins.

Acceptable use

When you use the site or the chat, you agree not to do the following.

• Break the law, or use the chat to create or share illegal, abusive, or harassing content.
• Try to make the assistant ignore its instructions, reveal its system prompt or internal settings, or act outside its purpose.
• Scrape the site, or flood it or the chat with automated or bulk requests.
• Get around rate limits, bot checks, or other security measures.
• Upload malware or try to access systems or data you are not allowed to access.
• Pretend to be someone else, or submit another person's details without their permission.

What you share with us

You are responsible for what you type in the chat and the contact form. Only share information you have the right to share.

Do not share passwords, payment card numbers, private customer details, or patient health information. The site is not built to receive them.

You let us use what you send to reply to you, prepare a proposal, and run the site. What you send is not treated as confidential unless we have a signed confidentiality agreement with you.

Our property

The site, its text, design, code, and the Pinn.Media name and logo belong to Pinn.Media or its licensors. Other names and logos belong to their owners.

You may view and use the site for your own business research. You may not copy, resell, or reuse its content, or use it to train AI models, without our written permission.

Links and third-party services

The site may link to other websites. We do not control them and are not responsible for their content or practices. Their own terms apply.

No warranty

To the extent the law allows, the site and the chat are provided as is and as available, without warranties of any kind. This includes any warranty that they will be accurate, error free, always available, or fit for a particular purpose.

Limits on liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost data, or lost business, that come from using the site or the chat.

Because the site is free, our total liability for any claim about the site or the chat is limited to $100.

Some places do not allow these limits, so they may not all apply to you.

Your responsibility to us

You agree to cover our reasonable costs and losses from claims made against us because of what you submit to the site, your misuse of it, or your breach of these terms or the law.

Law and disputes

These terms are governed by the laws of the State of Texas. If a dispute comes up, contact us at info@pinn.media first so we can try to solve it.

If we cannot solve it, the dispute will be settled by binding arbitration with the American Arbitration Association, held in Dallas, Texas, before a single arbitrator. The AAA Commercial Arbitration Rules apply, or its Consumer Arbitration Rules if those apply to you.

Either side may still ask a court for an urgent order to stop misuse of its property or systems. Any such court case, and any case to enforce an arbitration award, will be brought in the state or federal courts for Collin County, Texas.

Disputes are brought only on an individual basis. You and we each give up the right to a jury trial and to take part in a class action, class arbitration, or any other group or representative claim.

Changes and ending access

We may change the site or these terms. When we change the terms, we will update the date at the top. Using the site after that means you accept the new terms.

We may limit or block access for anyone who breaks these terms or puts the site or others at risk.

General and contact

If part of these terms cannot be enforced, the rest still applies. Not enforcing a term is not giving it up. We may transfer these terms if Pinn.Media is sold or reorganized.

Questions about these terms: info@pinn.media, +1 833-719-7466, or Pinn.Media, 550 S Watters Rd, Ste 223, Allen, TX 75013, USA.