Plain-English writing on AI receptionists, automation, private AI and where to start, with the sources behind every number.
4 posts, newest first
In the largest recent study of business calls, 44% went unanswered and home services missed 48%. Here is what that data can and can't tell you, and what an AI receptionist does about it.
Answering calls customers place to you is the low-risk part. Calls and texts your AI starts are where the rules bite. A plain-English tour of the rules as of late 2026.
For most work, a business cloud AI is fine. For client files, patient records and tax returns, some firms need the AI to run on their own hardware. Here is when that makes sense.
Only 14% of small business owners say AI is fully embedded in their operations. Start with one team, one job, and one number you can check.