Privacy Policy
Last updated November 9, 2026
This policy explains what Pinn.Media collects when you use agentic.pinn.media, including the Pinn assistant chat, and what we do with it. In short: the chat runs on Anthropic's Claude, we do not save your chat unless you send us the contact form, analytics and advertising cookies run only if you allow them, and we do not sell your personal information.
Who we are
This site is run by Pinn.Media, 550 S Watters Rd, Ste 223, Allen, TX 75013, USA. In this policy, we, us, and our mean Pinn.Media.
For privacy questions or requests, email privacy@pinn.media. For anything else, email info@pinn.media or call +1 833-719-7466.
What this policy covers
This policy covers agentic.pinn.media, the Pinn assistant chat on it, and the contact form. It does not cover services we provide to clients under a signed agreement. That agreement, and any data terms in it, governs client data.
Other Pinn.Media sites, such as pinn.media and crm.pinn.media, have their own policies.
The Pinn assistant chat
The Pinn assistant is an AI, not a person. When you type a message, it passes through our server and is sent to Anthropic, which runs the Claude model, to generate a reply.
Anthropic's commercial terms say it may not train its models on content sent through its API. Anthropic may keep that content for a limited time under its own policies, for example to detect misuse. We do not use your chat content to train AI models.
Your conversation is kept in your browser tab. Our server does not save the content of your messages. Closing the tab clears the conversation.
Please do not share the following in the chat.
- Passwords, login codes, or payment card numbers.
- Private details about your customers, clients, or staff.
- Patient health information or any other health records.
What you give us through the contact form
If you send the contact form, we collect the details below. We use them to reply to you and to prepare a proposal.
Phone number and the call and text consent box are optional. You can send the form without them.
- Your name, business name, and email address.
- Your phone number, if you give it.
- How you prefer to be contacted: email, phone call, or text.
- Whether you ticked the consent box for calls and texts. If you did, we record the exact consent wording, the date and time, and a coded version of your IP address that can't be turned back into the address.
- A summary of your chat and the automation plan the assistant showed you, so our team knows what you asked about.
Website chat, contact form and booking calendar
Below the top of each page there is a chat button, and the contact page and booking page show a form and a calendar. These are run by the provider of our customer relationship system (CRM) on our behalf.
What you type or pick in them goes straight to our CRM so our team can reply, book your call, and send the reminders you agreed to. They may store small items in your browser to keep a conversation or booking going, and the form uses a bot check from Cloudflare.
What we collect automatically
Like most websites, our hosting and security tools record basic technical data when you visit. This includes your IP address, the date and time of each request, and any errors.
We use this data to keep the site running, limit how many requests one visitor can send, and block bots and abuse. We keep these logs for up to 30 days.
How we use your information
We use the information described above to do the following.
- Generate replies in the chat.
- Reply to your enquiry and send you the proposal or information you asked for.
- Contact you by the method you chose, within the consent you gave.
- Keep a record of your consent to calls and texts.
- Keep the site secure, prevent abuse, and fix errors.
- Meet our legal obligations and protect our legal rights.
Calls, texts, and email
We call or text you only if you tick the consent box on the contact form. That box is never ticked for you. Calls and texts may be made with automated technology. Consent is not a condition of buying anything from us.
Message frequency varies. Message and data rates may apply. Reply STOP to any text to stop texts. You can also stop calls or texts by telling us in any reasonable way, such as on a call or by email to info@pinn.media.
We reply to your enquiry by email. If we send you marketing emails, each one has an unsubscribe link.
We do not share your phone number or your text consent with third parties or affiliates for their own marketing.
Who we share it with
We share personal information only with service providers that help us run this site and reply to you. They may use it only to provide their service to us.
- Anthropic, which generates the chat replies.
- Vercel, which hosts the site and processes requests and logs.
- Supabase, which stores contact form submissions and consent records in a database hosted in the United States.
- Our CRM, a customer relationship platform that we provide under the Pinn.Media brand and that is run by a third-party software provider. It holds your enquiry so our team can follow up.
- An email delivery provider, which sends our team a notice when you send the form.
Other disclosures
We may disclose information if the law requires it, to respond to valid legal process, or to protect the safety, rights, or property of Pinn.Media or others.
If Pinn.Media is sold or reorganized, your information may transfer to the new owner, who must follow this policy for information collected under it.
How long we keep it
If you become a client, your signed agreement sets how we keep data related to your project.
- Chats that do not lead to a contact form: we do not store them. Only the server logs described above are kept, for up to 30 days.
- Contact form details and the related chat summary and plan: up to 24 months after our last contact with you.
- Records of consent to calls and texts: 5 years, so we can show when and how you gave or withdrew consent.
Security
We use reasonable measures to protect your information, such as encrypted connections and access limits on our systems. No system is perfectly secure, so we cannot promise that your information will never be accessed without permission.
Your privacy rights
Depending on where you live, including California and Texas, you may have the right to do the following.
To make a request, email privacy@pinn.media. We may ask you to confirm your identity. An authorized agent can make a request for you. We aim to respond within 45 days. If we turn down your request, you can appeal by replying to our answer, and we will explain the outcome.
We will not treat you differently for using these rights.
This site is meant for US businesses and the data is processed in the United States. If you live elsewhere, you can still email us with a request.
- Know what personal information we hold about you and get a copy.
- Correct information that is wrong.
- Delete your information, subject to records the law requires us to keep.
- Opt out of the sale or sharing of your personal information, or its use for targeted advertising.
We do not sell your information
We do not sell your personal information. We do not share it for targeted advertising.
We honor the Global Privacy Control signal. If your browser sends it, we treat it as a request to opt out of sale and sharing. That is already our practice, and it will apply to any tools we add later.
Children
This site is for businesses. It is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you think a child has sent us information, email privacy@pinn.media and we will delete it.
Changes and contact
If we change how we handle your information, we will update this policy and the date at the top. If a change is significant, such as adding analytics, we will make it clear on the site before it takes effect.
Questions or requests: privacy@pinn.media, or Pinn.Media, 550 S Watters Rd, Ste 223, Allen, TX 75013, USA, or +1 833-719-7466.