AI customer support
Handles the common questions in your inbox and sends the rest to the right person.
See it handle a real job.
What it does
- Answers common questions by email, chat and text
- Looks up orders, bookings and accounts
- Hands tricky cases to a person with the whole story
How it works
Order status, returns inside your policy, account questions, scheduling changes. At first it typically resolves 30 to 50% of questions on its own; we tune it every month.
When it makes sense
Support replies slow down when you get busy, and the same questions fill the inbox.
CustomerI ordered the large moisturizer and got the small one. Can I swap it?
Found the order in Shopify. Delivered and inside your return window
Pinn agentHi Priya, I'm Juniper Skin's AI support assistant. Sorry about the wrong size. I've started an exchange for the large one, and your return label is attached.
Exchange created in Shopify and return label attached to the reply
CustomerThanks. Can you also refund the shipping I paid?
Pinn agentShipping refunds need a person to approve, so I've passed this to our team with your order details. They'll reply in this thread.
Handed to the team in Gorgias with the order, the exchange and the full thread
What you get.
- An assistant that answers by email, chat or text, in your voice
- Lookups in your store, booking or account system, with only the access each job needs
- Your policies built in, so returns and changes follow your rules
- Hand-off rules that send tricky cases to the right person with the whole story
- A monthly report, and tuning based on what it got wrong or couldn't answer
How we set it up.
- 1
Look at your inbox
With your permission, we go through the questions your team answers most and the policies behind them.
- 2
Set the rules
We agree what it can do on its own, what needs a person, and who gets each kind of case.
- 3
Connect and test
We connect your inbox, help desk and store or booking system, then test it on real past questions before launch.
- 4
Launch and tune every month
At first it typically resolves 30 to 50% of questions on its own. We read what it couldn't finish and tune it every month.
What it connects to.
Gmail or Outlook, Shopify, and help desks like Zendesk or Gorgias. If a tool you use isn't listed, we check it on the plan review call. See all integrations
Industries it fits.
Teams that use it.
What we measure.
- Questions resolved on its own, by topic
- Cases handed to your team, and why
- Answers that were wrong or unclear, and what we fixed
- New questions worth adding to your policies or help docs
Questions about the AI customer support.
How much of our inbox will it handle?
At first it typically resolves 30 to 50% of questions on its own. It depends on how many of your questions are routine, and we tune it every month.
Can it give refunds?
Only inside the rules you set. Anything outside your policy goes to a person to decide.
Will customers know they're talking to an AI?
Yes. It says so in its first reply, and anyone can ask for a person.
Do we have to switch help desks?
No. It connects to Gmail or Outlook and common help desks like Zendesk and Gorgias. If yours doesn't allow connections, we tell you on the plan review call.