AI receptionist
Answers every call in your business's name, books the job, and passes urgent calls to a person.
See it handle a real job.
What it does
- Answers in your business name, day and night
- Books, reschedules and takes messages
- Sends urgent calls straight to your on-call phone
How it works
It asks the questions your front desk asks, checks your calendar and books. It says it's an AI, takes messages when you want it to, and transfers to your phone whenever a caller asks for someone.
When it makes sense
Calls go to voicemail after hours, at lunch, or whenever the front desk is busy.
Pinn agentThanks for calling Oak Street Plumbing. I'm the AI receptionist. How can I help?
CustomerOur water heater is leaking. It's a slow drip, not flooding.
Pinn agentThanks, that helps. Is the water near any outlets or anything electrical?
CustomerNo, it's on the concrete floor in the garage.
Pinn agentOkay. The first open visit is Tuesday at 9:00 am. Does that work for you?
CustomerYes, that works.
Booked Tue 9:00 am in ServiceTitan with the caller's address and notes
Confirmation text sent to the caller
Pinn agentYou're booked for Tuesday at 9:00 am, and a text is on its way. If it gets worse tonight, call back and say "emergency" and I'll put you through to the on-call plumber.
What you get.
- A phone number or forwarding set up on your existing line
- A greeting in your business name that says it's an AI, in words you approve
- Your intake questions and booking rules, connected to your calendar or booking tool
- Rules that send urgent calls and transfer requests to the phone you choose
- A written summary of every call sent to your team, plus a monthly report
How we set it up.
- 1
Talk through your calls
On the plan review call we go over how calls come in today, what counts as urgent, and who takes transfers.
- 2
Write the script and connect your tools
We write the greeting and intake questions with you, then connect your calendar or booking tool.
- 3
Test it with real situations
We call it with the situations your front desk handles and change it until you're happy with every answer.
- 4
Go live and keep tuning
We turn on forwarding when you say so. Every month we read the calls it couldn't finish and fix the cause.
What it connects to.
Your phone number, Google or Outlook calendar, and booking tools like ServiceTitan, Jobber or Calendly. If a tool you use isn't listed, we check it on the plan review call. See all integrations
Comparing it with an answering service?
Industries it fits.
Teams that use it.
What we measure.
- Calls answered, and how many turned into bookings
- Calls transferred to a person, and why
- Messages taken and passed on
- Questions it couldn't answer, and what we changed
Questions about the AI receptionist.
Will callers know it's an AI?
Yes. It says so at the start of every call, in a line you approve. Anyone who asks for a person is transferred, or gets a callback if nobody is free.
Can we keep our phone number?
Yes. You keep your number and forward calls all the time, after hours, or only when nobody picks up. You choose.
What happens with an emergency?
You decide what counts as urgent. Those calls go straight to your on-call phone. If nobody answers, it takes a detailed message and texts it to you.
We're a medical or dental office. Can we use it?
Yes. We sign a business associate agreement and use only services that sign one too. It handles scheduling and messages, and never gives medical advice.