Security and trust.

• AI that says it's AI

  Every call and chat starts by saying it's an AI, in a line you approve. A person is always one request away.

• Your data isn't used to train models

  We build on the business APIs of Anthropic, OpenAI and xAI. Under their commercial terms, data sent through those APIs isn't used to train their models by default.

• Only the access each job needs

  Each agent is connected with the narrowest access that lets it do its job, and every person sees only what they already have permission to see.

• Calls and texts with consent

  Outbound calls and texts go only to people who agreed to them, follow federal and Texas rules, and every text includes a way to opt out.

• Recording notice

  When calls are recorded or transcribed, callers are told at the start, so the setup works for callers from states that require everyone's consent.

• Healthcare information

  For healthcare clients we sign a business associate agreement and use only services that sign one too, or run the AI on a private server in your practice.

• Private AI when files can't leave

  For law, healthcare, accounting and finance teams, the AI can run on hardware in your office, so documents are never sent to an outside AI company.

• Changes on record

  Every change to an agent's instructions or knowledge is logged and can be rolled back, and we review conversations every month.

Report a concern.

If you think something isn't right with how one of our agents handles data, email privacy@pinn.media. We reply within one business day. For how this website handles your information, see the privacy policy.