Epic Home Healthcare answers families and applicants at any hour.
An in-home care agency where every family enquiry, chat and job application lands in one place, with follow-ups and an AI receptionist keeping each one moving.
- Industry
- Home healthcare
- Location
- Plano, Texas
- Working with us since
- 2025
- Website
- epic-hhc.com
Before we started.
Every enquiry and every job application started with a phone call during office hours. The old site had no way to chat, apply or start an intake online.
What changed.
Families can see what care exists, check how they would pay for it, and start an intake or a chat at any hour. Nurses and aides apply for a named role online.
The site, the follow-ups and the campaigns are one team’s work rather than three vendors’.
What we run for Epic Home Healthcare.
AI chat on every page
Greets families with “How can we care for you today?” and keeps the conversation going after hours.
AI receptionist
Answers inquiries so the office can stay focused on clients, in the administrator’s own words.
Structured care intake
Asks what a coordinator needs to call back usefully: patient, address, type of care and current challenges, with consent for service and marketing messages captured separately.
Recruiting front door
Five roles (CNA, RN, LVN, HHA and LPN), each with its own page and application.
Automated follow-ups
Every chat, intake and application becomes a record in one place, and follow-ups go out without anyone chasing them.
Marketing
Pinn.Media runs Epic’s campaigns, measured from the first visit to the enquiry.
“Between the automated follow-ups, AI chatbot, and AI receptionist, we can respond to inquiries and keep communication moving while focusing on our clients. We’re very happy with it. Honestly, we wish we’d started using it sooner.”
Services in this setup.
- AI receptionistAnswers every call in your business's name, books the job, and passes urgent calls to a person.
- Website and text chatReplies on your site, by text, and in Instagram and Facebook messages, day or night.
- Workflow automationThe follow-ups, reminders and copy-paste work that falls through the cracks.
- AI content writingBlog posts, social posts, emails and product copy in your brand voice, reviewed before anything goes out.